Frequently Asked Questions
Everything you need to know about shopping with Nicola Ross Naas
What is your return policy for online orders?
We offer a 14-day return policy for items purchased online. Items must be in their original condition, unworn, with all tags attached. Please note that for hygiene reasons, certain items like earrings cannot be returned.
How long does shipping take within Ireland?
Standard shipping within Ireland typically takes 2-4 business days. You will receive a tracking number via email as soon as your order has been dispatched from our Naas boutique.
Do you offer international delivery?
Yes, we ship to the UK, Europe, and the rest of the world. International delivery times vary by location but usually range from 5-10 business days depending on customs processing.
Can I book an appointment for occasion wear?
Absolutely! We highly recommend booking an appointment for Mother of the Bride or Groom and special occasion wear to ensure you receive personalized styling advice from our expert team.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as secure payment options like PayPal and Apple Pay for a seamless checkout experience.
How do I know which size to choose?
Each brand we carry may fit differently. We provide a general size guide on our website, but if you are unsure, please contact our team for specific measurements or fit advice for any particular garment.